Effective Date: June 8, 2026
1. Introduction
Food Allergy Care Center (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully. By using our website, you consent to the practices described herein.
2. Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide, including but not limited to:
- Name, email address, phone number, and mailing address when you fill out a contact form or appointment request
- Health-related inquiries or information you voluntarily share through our contact forms
- Messages, inquiries, or feedback you submit through our website
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Anonymized IP address (hashed for privacy), browser type, operating system, and device information
- Pages visited, time spent on pages, scroll depth, and referring URLs
- Click interactions such as phone calls, email links, and navigation patterns
Note: We do not use cookies for tracking purposes. Our analytics system collects only anonymized, non-personally-identifiable data and does not require cookie consent.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, appointment requests, and provide patient services
- Improve our website, services, and patient experience
- Send you appointment reminders or follow-up communications related to your inquiry
- Comply with legal and regulatory obligations
- Protect against fraud, abuse, and unauthorized activity
4. Health Information & Content Accuracy Disclaimer
The medical and health-related information on this website is for general educational purposes only and may not be accurate, complete, or current. Treatment descriptions, medical conditions, procedures, and any clinical information presented on this website are general in nature and may not reflect the most recent medical research, guidelines, or protocols.
Always verify any information on this website directly with Dr. Ryan Shilian and the Food Allergy Care Center staff before making any healthcare decisions. We recommend that patients seek a second opinion from another qualified medical professional when considering treatment options.
This website does not collect, store, or transmit Protected Health Information (PHI) as defined by HIPAA. Any health-related information you voluntarily submit through our contact forms is treated as a general inquiry and is not part of your medical record.
5. Third-Party Services
We may use third-party services to operate and improve our website. These may include:
- Cloudflare Turnstile: For spam protection on contact forms (privacy-preserving, no tracking cookies)
- Google Maps: For displaying our office location
- Google Business Profile: For displaying verified patient reviews
These third-party services have their own privacy policies governing the use of your information. We encourage you to review them.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With trusted service providers who assist in operating our website (under strict confidentiality agreements)
- When required by law, regulation, subpoena, or legal process
- To protect our rights, property, or safety, or that of our patients and others
- In connection with a business transfer, merger, or acquisition (with prior notice)
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including SSL/TLS encryption for all data transmitted through our website. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. Contact form submissions are retained for a reasonable period to respond to and follow up on inquiries.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of any marketing communications
- Request a copy of the data we hold about you
- Lodge a complaint with a data protection authority
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, and opt out of the sale of personal information. To exercise any of these rights, please contact us using the information below.
10. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe your child has submitted personal information through our website, please contact us immediately and we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Food Allergy Care Center
- Encino, California
- Phone: +1-310-867-3480
- Email: drshilian@allergyandimmunologycenter.com